Support Article
Unable to log in to the Stage environment through SAML
SA-61967
Summary
Unable to log in to the Stage environment through SAML.
Error Messages
Failed to retrieve Rule-Service-Rest instance WebSSO.SAML.17e12f3c-9e11-402d-acfc-b5ff8386a652 using access group PRPC:Unauthenticated
Steps to Reproduce
Log in to the application in the Stage environment using the single sign-on (SSO) URL.
Root Cause
A defect or configuration issue in the operating environment. Initially, the SP metadata pointed to the Production environment. Hence, even if the user uses the SSO URL and log in, Identity Provider (IDP) redirected the user to the Production environment.
Resolution
Perform the following local-change:
Verify the PartnerID in the the IDP admin console and ensure that the entity ID and PartnerID matches.
Published July 31, 2018 - Updated October 8, 2020
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