Unable to login to Pega7.2.1 with SSO URL on IE11
SummaryWhen logging into an application via SSO, Pega does not detect a supported browser. Login without SSO is successful.
Error Messages"Pega 7 uses the latest web technology and your browser doesn't support those technologies. Please update to Chrome, Safari, Firefox, Internet Explorer 11 or Edge."
Steps to Reproduce
- Enter SSO URL on Internet Explorer 11.
- Provide credentials and it throws an error about using an unsupported browser. However it works fine on Firefox browser .
Root CauseA defect or configuration issue in the operating environment:
It appears that somewhere in the specific environment, certain browser user-agent string ( for example: MSIE 7.0) has been added even if the normal Internet Explorer 11 does not have that string.
ResolutionFrom Pega’s perspective, user has a When rule to check the unsupported browsers based on the browser user-agent string (see pyUnsupportedBrowsers When rule, essentially the user-agent string cannot have 'MSIE' in it).
User is suggested to work with IT team to find out why the user-agent strings like 'MSIE' are injected.
Published September 14, 2016 - Updated September 26, 2016