Support Article

Unable to login to PRPC with the default credentials

SA-25550

Summary



Developer has installed PRPC 6.3 SP1 (technology stack TOMCAT 6 and SQL SERVER 2008 R2) and able to see the login screen, but unable to login with the default credentials.


Error Messages



Can not save Data-Admin-Operator-ID instance to database
com.pega.pegarules.pub.PRRuntimeException:Error occurred while executing forward chaining on page 


Steps to Reproduce

  1. Start the Application.
  2. Launch the PRPC login and login with the below credentials.
  3. Login with default username and password.


Root Cause



PRPC was using JVM version 1.8.0_77, which is not supported by PRPC 6.3 SP1.


Resolution



Install Java 5 JDK of 1.5.0_07 or later versions, or a Java 6 JDK for PRPC 6.3 SP1.

Published July 13, 2016 - Updated July 21, 2016

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.