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Support Article

Unable to navigate to Pega 7 application from IAC after upgrade



After upgrading from PRPC 6.3 SP1 application to Pega 7.1.7 you are unable to navigate to the application from IAC application. 

Error Messages

Error authenticating : This user must NOT use internal PegaRULES authentication.

Steps to Reproduce

Test IAC implimentation after upgrading to Pega 7.1.7.

Root Cause

The root cause of this problem is software use/operation error. 


After upgrading ensure that the Data-Admin-AuthService IACAuthentication is correctly set to use "Externally Stored Credentials" on the custom tab.
There is no need to perform an Obj-Save in the AuthService login activity processing of the operator page. The engine will save the operator record for you after the activity has run and a proper operator page has been returned from the activity.
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Published August 21, 2015 - Updated October 8, 2020

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