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Support Article

Unable to open application post upgrade



Post upgrade to Pega 7.1.8, unable to open the application using the operator profiles that were present before the upgrade.

Error Messages

Not Applicable.

Steps to Reproduce

Run the Upgrade Existing Applications wizard while upgrading to PRPC 5.4 to Pega 7.1.8.

Root Cause

A defect in Pegasystems’ code or rules. The data only upgrade step where the Update Existing Applications wizard is run does not perform a step that processes all operator records when upgrading from versions prior to PRPC 5.5. SP1.


Perform the following local-change:

Run the Update Existing Applications wizard from the Developer Portal using an out of the box operator.


Published October 30, 2018 - Updated October 8, 2020

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