Support Article
Unable to open application post upgrade
SA-52764
Summary
Post upgrade to Pega 7.1.8, unable to open the application using the operator profiles that were present before the upgrade.
Error Messages
Not Applicable.
Steps to Reproduce
Run the Upgrade Existing Applications wizard while upgrading to PRPC 5.4 to Pega 7.1.8.Root Cause
A defect in Pegasystems’ code or rules. The data only upgrade step where the Update Existing Applications wizard is run does not perform a step that processes all operator records when upgrading from versions prior to PRPC 5.5. SP1.
Resolution
Perform the following local-change:Run the Update Existing Applications wizard from the Developer Portal using an out of the box operator.
Published October 30, 2018 - Updated October 8, 2020
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