Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to Open Assignment via CLM Case Navigation



When using the cascading approvals smart shape the button to complete the approval assignment on the CLM case navigation screen is disabled.

Error Messages


Steps to Reproduce

There must be a CLM top level case that creates a sub case where there is a flow calling the cascading approvals smart shape. E.g. : Configure a new stage “Initial Assessment” after the “Capture” stage that contains the “Deal Workshop” flow/task which creates the “Credit Assessment” sub case.
  1. Create a new CLM case.
  2. Complete the Capture stage.
  3. Complete the Initial Assessment task/flow.
  4. Click the “Open Case” button.

Root Cause

Navigation to sub process inside a sub flow is not handled. Issue is fixed by matching pyLabel of the Subcase in NavigationSummary activity.


Apply HFix-29740.


Published October 27, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us