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Support Article

Unable to Open Assignment via CLM Case Navigation

SA-29510

Summary



When using the cascading approvals smart shape the button to complete the approval assignment on the CLM case navigation screen is disabled.



Error Messages



NA


Steps to Reproduce



There must be a CLM top level case that creates a sub case where there is a flow calling the cascading approvals smart shape. E.g. : Configure a new stage “Initial Assessment” after the “Capture” stage that contains the “Deal Workshop” flow/task which creates the “Credit Assessment” sub case.
  1. Create a new CLM case.
  2. Complete the Capture stage.
  3. Complete the Initial Assessment task/flow.
  4. Click the “Open Case” button.

Root Cause



Navigation to sub process inside a sub flow is not handled. Issue is fixed by matching pyLabel of the Subcase in NavigationSummary activity.

Resolution



Apply HFix-29740.

 

Published October 27, 2016 - Updated December 2, 2021

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