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Support Article

Unable to open the assignment from an email

SA-59933

Summary



Unable to open the assignment from an email.


Error Messages



com.pega.pegarules.pub.PRRuntimeException: Error including section 'pzPanel' on page 'pyPortalHarness' of class 'Data-Portal-PegaExpress'


Steps to Reproduce

  1. Generate an email which contains a link to open the assignment
  2. Click the link in the email to open the assignment
  3. Enter the credentials of the user who has pxExpress portal as the default portal


Root Cause



Pega does not support opening of an assignment in the pxExpress portal.


Resolution

Perform the following local-change:

Change the default portal to either Manager or User portal instead of the pxExpress portal.




 

Published August 24, 2018 - Updated October 8, 2020

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