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Support Article

Unable to open assignment if we create case through activity

SA-31534

Summary



When user create case through activity, case is getting created properly, if they open the case and click to open assignment, error: unable to open assign-worklist using given input appears.

In activity, user tried in two ways to create case:

1. User called pxcreateTopcase activity to create case.

2.User called "CreateAppeal" flow in that they used "CreateCase" smart shape to create case.

In both ways, case is getting created properly and if they try to open assignment they are getting error like "Unable to open assign-worklist using given input: error is coming. "


Error Messages



Unable to open assign-Worklist using .....


Steps to Reproduce



Call startFlow activity from local action's post processing activity to create Casetype.
 

Root Cause



A defect in Pegasystems’ code or rules. Calling startFlow activity from local action's post processing activity to create Casetype is not ideal configuration.

There is no documentation for this behaviour.
Documentation BUG-278634 is created to update in the documentation.

Resolution



Perform the following local-change:

1. Remove Post Processing activity from Flow action.
2. In the flow, add an Utility to run the activity after the assignment shape.
 
Suggest Edit

Published December 24, 2016 - Updated October 8, 2020

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