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Support Article

Unable to open assignments from a list view in IE 11 browser

SA-8241

Summary



Unable to open work objects or assignments from a list view using IE11.

Error Messages



"Empty assignment key"



Or You can experience other errors indicating the key or pyID is null if you have customized your list view single click activity.



Steps to Reproduce



Use IE11 and launch a list view that loads a list of assignments or work objects.
Attempt to open an assignment or work object from the list.


Root Cause



The root cause of this problem is a compatibility issue with PRPC and IE11.

Resolution



This issue is resolved by hotfix item HFix-21632

Published January 31, 2016 - Updated October 8, 2020

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