Support Article
Unable to open an attachment after upgrade from PRPC 5.4
SA-12918
Summary
After upgrading from PRPC 5.4 to Pega 7.1.6, the following error appears when a work object's attachment is clicked.
Error Messages
Unable to open the attachment. You lack the required permission.
Steps to Reproduce
- Perform the upgrade from PRPC 5.4 to Pega 7.1.6.
- Attempt to open a work object's attachment.
Root Cause
The issue is due to missing attachment categories.
Resolution
Refer to the following PDN article:
https://pdn.pega.com/node/62096
Published August 31, 2015 - Updated October 8, 2020
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