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Support Article

Unable to open an attachment after upgrade from PRPC 5.4

SA-12918

Summary



After upgrading from PRPC 5.4 to Pega 7.1.6, the following error appears when a work object's attachment is clicked.

Error Messages



Unable to open the attachment. You lack the required permission.

Steps to Reproduce

  1. Perform the upgrade from PRPC 5.4 to Pega 7.1.6.
  2. Attempt to open a work object's attachment.

Root Cause



The issue is due to missing attachment categories.

Resolution



Refer to the following PDN article:

https://pdn.pega.com/node/62096

Published August 31, 2015 - Updated October 8, 2020

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