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Support Article

Unable to open an attachment after upgrade from PRPC 5.4



After upgrading from PRPC 5.4 to Pega 7.1.6, the following error appears when a work object's attachment is clicked.

Error Messages

Unable to open the attachment. You lack the required permission.

Steps to Reproduce

  1. Perform the upgrade from PRPC 5.4 to Pega 7.1.6.
  2. Attempt to open a work object's attachment.

Root Cause

The issue is due to missing attachment categories.


Refer to the following PDN article:

Published August 31, 2015 - Updated October 8, 2020

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