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Support Article

Unable to open Case Reference when WO is Opened from Worklist

SA-5589

Summary



CPMReviewServiceProcess does not work when a WO is opened on a general tab whereas it works fine on a 360 degree view

Error Messages



NA


Steps to Reproduce



On any section (for example: AppAddressCityStateCountry ), add a new layout and use the control called CPMReviewServiceProcess. 
Now when we open any service task from an interaction, for example Addresschnage, this section comes into picture and we can see a link related to the above 
Lets click on this link (S-40) and the service task opens in a new TAB.
However, incase we open anyother S case from the worklist:
it will open in a general tab
Here also we have that S-40 lick (I.e usage of CPMReviewServiceProcess control), however now if we click it does not open the S case in a new tab.


Root Cause



CPMReviewServiceProcess  needs modification to handle this

Resolution



HFix-20482 resolves the issue

 
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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