Support Article
Unable to open Decision Table referenced in Strategy
SA-813
Summary
Rule not found error manifests when an attempt to open Decision Table referenced in Strategy rule was made.
Error Messages
Steps to Reproduce
Open the Decision Table rule from the Strategy reference.
Root Cause
The pzInsKey value while we right click on the decision table component and select "Open Decision Table" is:
<pzInsKey>RULE-DECLARE-DECISIONTABLE PEGAOMF-ON-DATA-CUSTOMER-BRG CHECKDAYSREMAININGRULE #20140218T122844.831 GMT</pzInsKey>
The pzInsKey value we open decision table directly from the Search option
<pzInsKey>RULE-DECLARE-DECISIONTABLE PEGAOMF-ON-DATA-CUSTOMER-BRG CHECKDAYSREMAININGRULE #20140218T122814.151 GMT</pzInsKey>
Mismatch in pzInsKey values of the referenced decision table component observed.
Resolution
Timestamp differences were observed in the pzInsKey of the Decision Table rule. Performing Check-Out and Check-In of the Strategy rule has helped to resolve the issue.
Published December 12, 2014 - Updated October 8, 2020
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