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Support Article

Unable to open an existing case

SA-20328

Summary



An error occurs when attempted to open an existing case.

Error Messages



Work Object Not Found
Application ABC_DEF

Message Unable to open an instance using the given inputs

Steps to Reproduce



Open the existing case in Designer Studio.

Root Cause



A defect in Pegasystems’ code or rules:
The issue occurred when FormErrorMarker HTML fragment is executed.

Resolution



Apply HFix-22829.

Published March 2, 2016 - Updated October 8, 2020

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