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Support Article

Unable to open multiple windows

SA-22699

Summary



User configured a double click event and harness action on records which is configured in a grid.

Upon double click on a record from the grid, case gets opened in another window.

Double click on different record from the grid, case gets opened in the same window override the previous case


Error Messages



Not Applicable.
 

Steps to Reproduce



1) Create a Repeating grid with records.
2) Configure a double click event and Harness action on all the Records.
3) D
ouble-click on a record from the grid; case gets opened in another window.
4) Double-click on different record from the grid; case gets opened in the same window override the previous case.
 


Root Cause



Configuring "Window name" in the Harness action will override the screen for every double click event

Resolution



Removing the Window Name from below path resolves the issue:

Link Cell Properties > Actin Tab > Harness Action

 
Suggest Edit

Published May 4, 2016 - Updated October 8, 2020

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