Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to open the PopUp with Arabic script inside in IE10



User reported that they were unable to see the pop-up when it contains the Arabic characters in it. And, they were also not able edit any Propositions containing Arabic characters from the Proposition landing page in DSM.

Error Messages

No error message but Internet explorer is not responding.

Steps to Reproduce

1. Edit the existing Propositions to have the html tag containing the paragraph tag as below -

2. Save the changes and try to edit the same from proposition landing page in DSM.
3. Customize NBAA postal to have a hyperlink and on a click event configure the Rich Text Editor to populate the above mentioned html data to it.
4. Try opening the pop-up, observe that IE 10 crashes.

Root Cause

The behavior is specific to IE 10, when the paragraph tag contains the numeric or English along with Arabic characters Internet explorer will not be able to set the appropriate font family and crashes.


IE 10 was not able to set an appropriate font-family size for the same. To help overcome this issue, following suggestions are provided: 

1. Have the two separate tags for Arabic and English or numeric and then concatenate them.

2. Or, have a font set on the same paragraph tag.


Published January 31, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us