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Unable to open a referenced parent article on Interaction portal



Unable to navigate to a referenced article (Article C) from another article (Article B) which is in turn referenced in parent article (Article A). The issue occurs on the Interaction portal.


Error Messages

Not Applicable


Steps to Reproduce

  1. Create a parent article
  2. Create another article with the referenced parent article
  3. Create another article with the referenced article from the content section
  4. Access the parent article from the Interaction portal


Root Cause

A defect in Pegasystems’ code or rules.



Apply HFix-63630.

Suggest Edit

Published December 2, 2021

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