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Support Article

Unable to open a referenced parent article on Interaction portal

KCP-169

Summary

Unable to navigate to a referenced article (Article C) from another article (Article B) which is in turn referenced in parent article (Article A). The issue occurs on the Interaction portal.

 

Error Messages

Not Applicable

 

Steps to Reproduce

  1. Create a parent article
  2. Create another article with the referenced parent article
  3. Create another article with the referenced article from the content section
  4. Access the parent article from the Interaction portal

 

Root Cause

A defect in Pegasystems’ code or rules.

 

Resolution

Apply HFix-63630.

Suggest Edit

Published December 2, 2021

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