Unable to open segments
After upgrade, the campaigns do not run and the user is unable to open existing segments. These segments were present before the upgrade.
Steps to Reproduce
- Log in to the application.
- Open the Pega Marketing portal.
- Click Audience.
- Open the segments.
- Open any segment.
The segment was running when the upgrade was performed. Hence, the segment entered a state where it could no longer query to check for completion.
Perform the following local-change:
Suspend the Campaign prior to the upgrade. This ensures that the segment does not refresh during the upgrade and also that the upgrade does not occur in the middle of a Campaign run.
- Delete the most recent PegaMKT-Data-SegmentResults instance. Its XML must display <pyStatus>In Progress</pyStatus>.
- Re-run the Segment.
Published April 1, 2020 - Updated December 2, 2021
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