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Support Article

Unable to open workitem in Mozilla firefox browser

SA-21843

Summary



User is unable to open the work item in Mozilla Firefox  browser.

Error Messages



Not Applicable.


Steps to Reproduce



1. Configure a repeat grid with work items.
2. Configure row double event to work item in new tab.


Root Cause



A software use or operation error : User has used openWorkByURL API to open the work item in new tab. In Mozilla browser, it is not picking the desired API. 

Resolution



Perform the following local-change: 

After replacing the 
openWorkByURL API with qualified name that is pega.desktop.openWorkByURL, it is working as expected.
Suggest Edit

Published April 8, 2016 - Updated October 8, 2020

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