Support Article
Unable to open workitem in Mozilla firefox browser
SA-21843
Summary
User is unable to open the work item in Mozilla Firefox browser.
Error Messages
Not Applicable.
Steps to Reproduce
1. Configure a repeat grid with work items.
2. Configure row double event to work item in new tab.
Root Cause
A software use or operation error : User has used openWorkByURL API to open the work item in new tab. In Mozilla browser, it is not picking the desired API.
Resolution
Perform the following local-change:
After replacing the openWorkByURL API with qualified name that is pega.desktop.openWorkByURL, it is working as expected.
Published April 8, 2016 - Updated October 8, 2020
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