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Support Article

Unable to open XML node properties panel



Double clicking nodes inside a parse XML rule does not yield the popup window to view the node's attributes as expected.

Error Messages

Not Applicable.

Steps to Reproduce

Open any parse rule in system, double click a node.

Root Cause

A defect in Pegasystems’ code or rules. Microsoft Internet Explorer 11 was being used to access PRPC 6.3 SP1. If running Microsoft Internet Explorer 10 or 11 for PRPC 6.x portals and applications, user interface elements does not load or displays incorrectly


Refer to following PDN arcticle for support of Microsoft Internet Explorer 11 for PRPC 6.x:

Install List of HFIXes in the following PDN article for PRPC 6.3 SP1 to support Microsoft Internet Explorer 11:


Published October 6, 2015 - Updated October 8, 2020

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