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Support Article

Unable to preview PDF with Japanese file name

SA-91189

Summary

Unable to preview PDF, attached in a work object, with Japanese file name. 

For example,

===

添付資料のとおり、日本語名ファイルだとPega画面にてプレビュー表示されない事象が発生しています。

※プレビュー表示させるためのIEの設定(添付資料記載)は実施済み。

ご確認をおねがいできますでしょうか?


Error Messages


 

Not Applicable 

 

Steps to Reproduce

  1. Setup the JBoss EAP 7.2 server with the Secure Sockets Layer (SSL) for Pega 7.4
  2. Configure the Storage as Amazon Web Services (AWS) S3
  3. Access Pega over https
  4. Create a case type instance and attach a PDF with file name of 2-byte characters (For example, 日本語)
  5. Click the PDF file link


Root Cause



When Japanese (2-byte) characters are present, file names are not encoded when sent to the server. The Content-Disposition header must send the encoded parameters. However, it fails in the JBoss case.

Resolution



Apply HFix-55738.

 

Published October 18, 2019 - Updated December 2, 2021

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