Support Article

Unable to process the reopened assignment

SA-83355

Summary



User closes the assignment which is listed in the user worklist while processing two specific use cases. However, user finds two assignments with the same key which is not expected. Error message displays while processing one of the two assignments. However, the other assignment is processed correctly.

Error Messages

the flow this assignment corresponds to has been removed


Steps to Reproduce



Close the pending assignment. Assignment is created multiple times in the worklist. 


Root Cause



A defect in Pegasystems’ code or rules. Commit is not performed to the database.
 

Resolution



Perform the following local-change:
Add a commit step to the activity which is invoked on closing the pending assignment. 




 

Published July 3, 2019 — Updated August 19, 2019

Have a question? Get answers now.

Visit the Pega Support Community to ask questions, engage in discussions, and help others.