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Support Article

Unable to process the reopened assignment



User closes the assignment which is listed in the user worklist while processing two specific use cases. However, user finds two assignments with the same key which is not expected. Error message displays while processing one of the two assignments. However, the other assignment is processed correctly.

Error Messages

the flow this assignment corresponds to has been removed

Steps to Reproduce

Close the pending assignment. Assignment is created multiple times in the worklist. 

Root Cause

A defect in Pegasystems’ code or rules. Commit is not performed to the database.


Perform the following local-change:
Add a commit step to the activity which is invoked on closing the pending assignment. 


Published August 19, 2019 - Updated October 8, 2020

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