Support Article

Unable to publish data in FCMR

SA-37380

Summary



Upon creation of a case in user's application, case data is not getting populated in Federated Case Management Repository (FCMR) work and assignment tables.

User also noticed that property Rule-Application.pyReference does not have any value.

However, when user resaved the application rule, the value in property appeared.


Error Messages



Not applicable


Steps to Reproduce

  1. Create a case.
  2. Submit or save it.


Root Cause



User missed step 9 (publish administrative data) of configuring and publishing FCMR data.

Resolution



Publish administrative data for each system in the federation, using steps below:

a. Access the Federated Case Management landing page by clicking Designer Studio > System > Settings > Federated Case Management.
b. From the Data type menu, select Administrative.
c. Click Publish.
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Published May 2, 2017 - Updated May 15, 2017

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