Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to receive any email after a campaign is run



Unable to receive any email after a campaign is run. The user has Pega Marketing v7.13 on Pega 7.1.9.

Error Messages

Not Applicable.

Steps to Reproduce

Run a Campaign where an Offer is triggered in which an Email shape is configured to send the email to the user.

Root Cause

A defect in Pegasystems’ code or rules.

The instances of Data-Corr-Email XML has the Account as 'Default' and Status as 'Pending-Delivery'. On checking the records of PR_DATA_CORR_EMAIL, it was observed that the record has the 'Default' value for 'Account' column and 'null' in 'Status' column.

In the class inheritance of the Data-Corr-Email there is another property, 'STATUS', in @baseclass (with a different case). On Obj-Save of Data-Corr-Email records, in the merge query, it attempts to fetch the property 'STATUS' and not the property 'Status'. The XML does not have this property and hence, the 'null' value is inserted in the database column. 


Perform the following local-change:

Explicitly map the property ‘Status’ to the database column or if the property is not required in @baseclass, remove the property.


Published July 26, 2018 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us