Unable to receive new and transferred chats despite logging in
Unable to receive the new chats or the transferred chats after logging in to Pega Chat 7.31.
Steps to Reproduce
- Initiate a chat as an agent
- Set the status as Not Available
- Re-add the agent to the queues after 30 minutes
Agent was not re-connected after the network disconnected when the user was unavailable.
0% found this useful