Support Article
Unable to receive new and transferred chats despite logging in
SA-71637
Summary
Unable to receive the new chats or the transferred chats after logging in to Pega Chat 7.31.
Error Messages
Not Applicable.
Steps to Reproduce
- Initiate a chat as an agent
- Set the status as Not Available
- Re-add the agent to the queues after 30 minutes
Root Cause
Agent was not re-connected after the network disconnected when the user was unavailable.
Resolution
Apply HFix-49286.
Published January 30, 2019 - Updated December 2, 2021
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