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Support Article

Unable to record Screenflow actions in Scenario Testing Recorder



A Scenario Test Case is created using the Automation Recorder. Any action performed using the Action buttons (such as, Next, Previous) in the TabbedScreenFlow7 harness, is not captured as a step in the Scenario Test Case.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a case with a screen flow using the TabbedScreenFlow7 harness.
  2. Launch the portal.
  3. Create a work object.
  4. Click the 'Toggle Automation Recorder' icon from the Settings.
  5. Click 'Create test case'.
  6. Select Portal from the Menu.
  7. Use the Action button (such as, Next, Previous) to perform an action.

Root Cause

A defect or configuration issue in the operating environment.
The TabbedScreenFlow7 harness was customized and the buttons were added outside the screen layout. Hence, the button actions were not captured.


Perform the following local-change:

Add the buttons within the Screen layout similar to the out-of-the-box TabbedScreenFlow7 harness.

Published July 25, 2020 - Updated December 2, 2021

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