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Support Article

Unable to reference Data pages in Intent Task rules

SA-20472

Summary



Use of any Data page property references for Intent Class or Starting flow fields in Intent task rules, doesn't result in the value being evaluated. 

Error Messages



Not applicable


Steps to Reproduce



1. Create an Intent task rule and use DatapageName.PropertyName in Intent Class field or Starting Flow field.
2. Check to see if dynamically provided Starting flow is executed


Root Cause



Customer Service loads the Intent task rules as is onto the Clipboard. This is preventing user from using a Dynamic class reference in Intent Task rules.

Resolution



To address this problem, the Customer Service team has updated the Intent Task Rules to accept Data page Name and evaluate them Dynamically. HFix-26296 helps resolve the issue.

Published March 6, 2016 - Updated December 2, 2021

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