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Support Article

Unable to refresh the section on click of the link within a case

SA-96944

Summary



Unable to refresh a section on click of a link in a case.


Error Messages



There is an issue. Please Contact Administrator


Steps to Reproduce

  1. Configure a Refresh this Section on click of any link.
  2. Open a case.
  3. Click the above link.


Root Cause



A software use or operation error.


Resolution



Perform the following local-change:
  1. Change the property type from Value list to String for the appropriate property by checking the logs.
  2. Change Row editing to Inline.
  3. Click the row to edit.
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Published January 13, 2020 - Updated December 2, 2021

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