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Support Article

Unable to refresh a section on mobile using When conditions

SA-52863

Summary



Unable to refresh a section on mobile using When conditions. This works when using a Desktop.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Create a section
  2. Configure a button OnClick in the section that invoke two actions
  3. Invoke an activity that refreshes the section
  4. Invoke a Close action


Root Cause



OnClick of the Back button on the modal dialog, the activity is launched and the modal dialog is closed. The response of the activity has the change tracker details based on which the refresh section action occurs. For the refresh section to happen, modal dialog must be closed. In this case, the modal dialog was not closed before the refresh section action.


Resolution

Perform the following local-change:

Change the sequence of the actions to the following:
  1. Invoke the Close action
  2. Invoke the activity that refreshes the section

Suggest Edit

Published March 23, 2018 - Updated October 8, 2020

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