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Support Article

Unable to release lock on delegated rule after cancel check in

SA-39467

Summary


When using the rule check-in approval process, if a rule check in candidate is rejected by an operator other than the one who has checked it back in the lock on the original rule is not released.

Error Messages



Not Applicable


Steps to Reproduce

  1. Delegate a rule to operator A. Enable approval process.
  2. Login as operator A and modify the rule.
  3. Login as approver. Reject the above modification.
  4. Try to open the delegated rule. It is shown as locked by operator A.


Root Cause



A defect in Pegasystems’ code or rules

Resolution



Apply HFix-34940
Suggest Edit

Published June 16, 2017 - Updated October 8, 2020

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