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Support Article

Unable to render harness on launching it from other harness link

SA-57337

Summary



Unable to render a harness when launching it from a link in another harness in the case worker portal.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Log in to theapplication
  2. Configure KYC such that on click of a link on a work object a harness is launched
  3. Click to launch the harness


Root Cause



A software use or operation error that. Page is removed for the frame portal from DoUIAction.


Resolution

Here’s the explanation for the reported behavior:

This is an expected behavior to remove all the top level pages on navigating away from the current page. 
This is because the document is not available after this action and these pages are not necessary. In case of framed portals, the cleanup is not necessary as it is performed after closing the document.

However, skip the page cleanup by setting 'pyRetainPage' as true in the page. 


 

Published July 23, 2018 - Updated December 2, 2021

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