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Support Article

Unable to reopen work object from Rejected stage



A work object does not resume correctly when reopening it from the Rejected stage.

Error Messages

Message in Tracer:

Warning: The work page pyWorkPage has unexpectedly been reverted to an older version.

Steps to Reproduce

  1. Create a case.
  2. Complete a step. 
  3. Change to the Rejected stage and reject.
  4. Click Reopen.

Root Cause

According to the Tracer details, the reopen process was routing to the correct stage and starting the flow; however, the DeleteAttachment was called by an activity. When DeleteAttachment was executed, it opened an older version of the work object from the database.


Perform the following local-change such that the Obj-Open-By-Handle step in DeleteAttachment opens the work object from the deferred list:

Add a deferred Obj-Save before calling DeleteAttachment.
Suggest Edit

Published November 29, 2018 - Updated October 8, 2020

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