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Support Article

Unable to replicate updated values for notification reference



The updated values for notification reference do not replicate in the Update Contact Profile, Submit the form, and Update the Notification value.

Error Messages

Not Applicable

Steps to Reproduce

1. Navigate to the Interaction portal > New > Phone call > Search patient by last name > Select any patient > Submit
2. Navigate to Add Task
3. Click Update General Information
4. Click Edit Notification in the Communication Preference
5. Submit the form
6. Click the Contact tab > Preferred Channel

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix - 35914

Suggest Edit

Published September 22, 2017 - Updated December 2, 2021

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