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Support Article

Unable to reset all loggers



Unable to reset loggers to default settings using Logging Level Settings tool.

Error Messages

[3/30/17 16:24:25:100 MSK] 000003f2 SystemOut O Found spec for PegaRULES logging configuration using JNDI: file:/prpc/prpcfiles-sdt/config/prlogging.xml

[3/30/17 16:24:25:101 MSK] 000003f2 SystemOut O Located PegaRULES logging configuration: file:/prpc/prpcfiles-sdt/config/prlogging.xml

[3/30/17 16:24:25:101 MSK] 000003f2 SystemOut O Unable to reload configuration file: file:/prpc/prpcfiles-sdt/config/prlogging.xml

Steps to Reproduce

1. Open System/Operations/Logs lending.
2. Click 'Reset all loggers to default settings' button.

Root Cause

ClassCastException is generated when LogHelper.reset() is called which is consumed without even reporting it.


Apply HFix-34316.

Published May 17, 2017 - Updated October 8, 2020

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