Support Article

Unable to reset all loggers

SA-37580

Summary



Unable to reset loggers to default settings using Logging Level Settings tool.

Error Messages



[3/30/17 16:24:25:100 MSK] 000003f2 SystemOut O Found spec for PegaRULES logging configuration using JNDI: file:/prpc/prpcfiles-sdt/config/prlogging.xml

[3/30/17 16:24:25:101 MSK] 000003f2 SystemOut O Located PegaRULES logging configuration: file:/prpc/prpcfiles-sdt/config/prlogging.xml

[3/30/17 16:24:25:101 MSK] 000003f2 SystemOut O Unable to reload configuration file: file:/prpc/prpcfiles-sdt/config/prlogging.xml

Steps to Reproduce



1. Open System/Operations/Logs lending.
2. Click 'Reset all loggers to default settings' button.

Root Cause



ClassCastException is generated when LogHelper.reset() is called which is consumed without even reporting it.

Resolution



Apply HFix-34316.
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Published May 7, 2017 - Updated May 17, 2017

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