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Support Article

Unable to resolve child cases

SA-92427

Summary



Unable to resolve child cases due to an error. This error occurs for work objects that are created and processed post upgrading Pega 7.2.2 to Pega 8.1.3.


Error Messages



The Cover open count is Incorrect - It is -1


Steps to Reproduce

  1. Create a parent case with a few child cases.
  2. Resolve the child cases.


Root Cause



A defect in Pegasystems’ code or rules. A duplicate top level page present on the Clipboard causes the steps in UpdateStatus to get executed twice, when invoked by pzProcessResolutionStage.

Resolution



This issue is addressed in the Pega 8.1.6 patch release.

Published July 25, 2020 - Updated December 2, 2021

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