Support Article
Unable to resume the flow using the ResumeFlow activity
SA-27421
Summary
The flow is not resumed when ResumeFlow is called on a flow action that was initially hidden.
Error Messages
Not Applicable
Steps to Reproduce
- Create a work object and assign it to a workbasket.
- Transfer the work object to a user.
- Resume the work object on a flow action, which was initially hidden.
Root Cause
The issue is due to the pyAssignActions of the assignment page persisting in database. When a user or agent with different privileges tries to process the item, the pyAssignActions available to the earlier user are loaded instead of repopulating.
Resolution
Apply HFix-29205.
Published September 6, 2016 - Updated October 8, 2020
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