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Support Article

Unable to retrieve current user location



Unable to retrieve current user location as the pylatitude and pylongitude values are blank in Chrome and Internet Explorer (IE 11) browsers.

Error Messages

Not Applicable

Steps to Reproduce

  1. Add AddressMap to a section.
  2. Navigate to Map settings > Select the 'Show User Location' option.

Root Cause

A defect in Pegasystems’ code or rules, pzpega_ui_geoLoacationMarker.js.


Apply HFix-36354.

Published November 8, 2017 - Updated October 8, 2020

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