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Support Article

Unable to save access group with new access role



Error on creating a new access role and updating the unauthenticated access group.

Error Messages

pyUserRoles - Test:Guest is not a valid Record for use by this Rule

Steps to Reproduce

  1. Create a new access role
  2. Update the unauthenticated access group

Root Cause

A software use or operation error. The new access role created in a ruleset must be part of the application stack of the application name provided in the unauthenticated access group.


Perform the following local-change: 
Update the unauthenticated access group with the appropriate application name. The rule resolution resolves the new access role ruleset from the list of rulesets of the application.



Published July 21, 2020 - Updated December 2, 2021

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