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Support Article

Unable to see agents in SMA



Some agents are not running on all nodes in the environment. Agent information on the System Management Application (SMA) appears to be incorrect.

Error Messages

Not Applicable

Steps to Reproduce

1. Log into System Management Application
2. View the agent information on one node
3. View the agent information on a different node and note that they don't match


Root Cause

The agent is configured incorrectly.


Perform the steps outlined in the PDN article:


Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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