Support Article

Unable to see the workbaskets in CLM

SA-31891

Summary



In the Client Lifecycle Management (CLM) user portal, Workbaskets Section, the SeeAll link is present.

On click of this link, a pop-up window displays all the Workbaskets names. Once user selects the workbasket and clicks "Submit" button nothing happens in UI.

The intended workbasket is not displayed.

Error Messages



Not applicable


Steps to Reproduce




1. Open CLM User portal.
2. Click on see All link in Workbaskets section. Pop-up displays all the WorkBasket names.
3. Select Workbasket and click Submit
4. Unable to open or display assignments in selected workbasket. No changes seen.


Root Cause



The grid in pyWorkGroupBasketsShowAll section is not configured to refresh KYCUserWorkLists section.

Resolution



Perform the following local-change: 


 

 

Published December 27, 2016 - Updated January 10, 2017

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