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Support Article

Unable to segregate between CSR and User messages in Chat



Chat transcript on the CSR's screen does not segregate between CSR and Visitor messages. That is, messages from a visitor and the CSR display on the left hand side of the window without any indentation for the Visitor responses.

Error Messages

Not Applicable.

Steps to Reproduce

Initiate a chat between a CSR and a visitor from the CSR portal.

Root Cause

An issue in the custom application code: Client-side code.


Apply HFix-45994.


Published September 14, 2018 - Updated December 2, 2021

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