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Support Article

Unable to select CPMHistory control correctly through keyboard



When JAWS is engaged, selecting a CPMHistory control through the keyboard does not engage the correct control. It either does not respond or selects a control that does not have the focus.

Error Messages

Not Applicable

Steps to Reproduce

  1. Use Internet Explorer 11 and JAWS 18
  2. Launch the Interaction portal
  3. Launch Demo screen pop up Connor
  4. Switch the customer inquiry toggle to ON
  5. Use the keyboard to select the CPMHistory check boxes.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-38839

For a simple check box when in accessible mode, perform the following changes in ExpressHistoryToggleControl.

1. Add the following to <style> block.

.customer_checkbox input[type="checkbox"] {
position : absolute;
width : 50px !important;
height : 20px;
margin-top : 5px;
margin-left : 20px;

.customer_label {
position: relative;
right: 90px;
top: 5px;

2. Replace the contents of the <html> with the following.

<pega:when test="AccessGroup.pyIsAccessible == 'true'">
<div class="customer_checkbox">
<input id="e" type="checkbox" onclick="toggleExpressHistory(this,'<%=interactionClassName%>')" <p:r n="$save(ExpressHistoryChecked)"/> >
<div class="customer_label">
<label for="e" role="presentation">Customer Inquiry</label>

<pega:when test="AccessGroup.pyIsAccessible == 'false'">
<div class="can-toggle demo-rebrand-2">
<input id="e" type="checkbox" onclick="toggleExpressHistory(this,'<%=interactionClassName%>')" <p:r n="$save(ExpressHistoryChecked)"/> >
<label for="e" role="presentation" >
<div class="can-toggle__switch"></div>
<div class="can-toggle__label-text">Customer Inquiry</div>

Published March 24, 2018 - Updated December 2, 2021

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