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Support Article

Unable to send data to a dropdown field in a DocuSign Template



The pyTextTabs and pyCheckboxTabs are used within the pyPrepareNewEnvelope data transform rule. However, user is able to send values to text fields and checkboxes in the Docusign template. The pyTextTabs is used to send value to a dropdown field but it does not populate within the template.

Error Messages


Not Applicable

Steps to Reproduce

  1. Create a template with a text field, checkbox and a dropdown
  2. Customize all the required data transform rules as mentioned in the Pega Discovery Network (PDN) articles about the DocuSign integration
  3. Customize the pyPrepareNewEnvelope data transform rule to populate pyCheckboxTabs for checkbox and pyTextTabs for text fields and dropdowns
  4. Text fields and checkboxes populate with data. However, the value that is sent does not display on the dropdown

Root Cause

The out-of-the-box Pega property that contains pzExternalName property qualifier as a list or listItem (dropdown properties in docusign) is unavailable.


An enhancement request, FDBK-60453, is created for consideration by Pega Product Management.


Published August 19, 2019 - Updated October 8, 2020

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