Support Article

Unable to set SLA goal to three digits



Unable to set service-level agreements (SLA) goal to three digits.

Error Messages

Not Applicable

Steps to Reproduce

Open an SLA rule form, and set the Goal beyond 99 days.

Root Cause

A defect in Pegasystems’ code or rules due to the out-of-the-box Pega configuration on a final rule.


Apply HFix-29117.

Published August 19, 2016

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