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Support Article

Unable to show conclusion cache page on SMA



Unable to display conclusion cache screen in the System Management Application (SMA). The application hangs when the link is clicked. One error message is observed in the stdout log file.

Error Messages

[1/16/15 4:54:38:056 EST] 0000001d SystemOut O 2015-01-16 04:54:37,968 [nectorThreadPool : 1] [ STANDARD] [ ] ( etier.impl.EngineImpl) ERROR - Class "com.pega.pegarules.etier.impl.EtierSnoopImpl" could not be instantiated.
[1/16/15 4:54:38:098 EST] 00000037 PRBootstrap E com.pega.pegarules.internal.bootstrap.PRBootstrap Problem during method invocation (invokeEngine)
com.pega.pegarules.priv.context.InvalidClassInvocationException: Class "com.pega.pegarules.etier.impl.EtierSnoopImpl" could not be instantiated.

Steps to Reproduce

Navigate to SMA > Advanced > Conclusion Cache.

Root Cause

A software use or operation error:
Wrong PRPC port number was specified in the SMA node configuration.


Perform the following local-change:
Correct the port number in the node configuration.

Published December 8, 2016 - Updated October 8, 2020

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