Support Article
Unable to start the server post installation
Summary
Unable to start the server post installation.
Error Messages
[138 UTC] 000000ca PRBootstrap pega.pegarules.internal.bootstrap.PRBootstrap Error initializing PRAppLoader
java.lang.ClassNotFoundException: pega.pegarules.internal.bootstrap.phase2.PRBootstrapImpl
at pega.pegarules.internal.bootstrap.PRMiniLoader.loadClass(PRMiniLoader.java:388)
at java.lang.ClassLoader.loadClass(ClassLoader.java:865)
pega.pegarules.internal.bootstrap.PRBootstrap.loadPhase2BootstrapClass(PRBootstrap.java:720)
at pega.pegarules.internal.bootstrap.PRBootstrap.checkForStartup(PRBootstrap.java:662)
pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:408)
pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:224)
pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:273)
at pega.pegarules.internal.web.servlet.WebStandardBoot.init(WebStandardBoot.java:90)
at javax.servlet.GenericServlet.init(GenericServlet.java:244)
Steps to Reproduce
Unknown
Root Cause
An issue in the custom application code or rules where the JDBC driver is incompatible.
Resolution
Perform the following local-change:
Use ojdbc7 instead of using ojdbc8.
Published August 15, 2019 - Updated December 2, 2021
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