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Support Article

Unable to start VBD



Unable to add Visual Business Director (VBD) node.

Error Messages

Failed to find a 'RULE-OBJ-MODEL' with the name 'NEXTBESTACTIONMARKETINGIHCONFIGURATION' that applies to 'Data-Decision-IH-Configuration'. There were 4 rules with this name in the rulebase, but none matched this request. The 4 rules named 'NEXTBESTACTIONMARKETINGIHCONFIGURATION' defined in the rulebase are:

4 related to applies-to class 'Data-Decision-IH-Configuration', but were defined in rulesets which are not in your rulesetlist

Steps to Reproduce

Add a node in VBD.

Root Cause

VBD did not start after it failed to retrieve Interaction History (IH) configuration. This occurred when Pega Marketing was run with additional customizations made to the IH Data Transform. Visibility into rulesets that contain IH customizations must be ensured, when the VBD service was started.


Apply HFix-40474.

Published January 10, 2018 - Updated October 8, 2020

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