Support Article
Unable to trace certain activities and service files
SA-53903
Summary
Unable to trace certain activities and service files. When the tracer starts, an error pops up stating that the activity is already being traced by the operator ID 'op1' from another requestor. However, this requestor is not present in the Requester management.
Error Messages
The rule is already being traced by operator 'op1' in another requestor session.
Steps to Reproduce
- Open a Service SOAP rule
- Click Actions > Trace. The tracer launches and the error displays
Resolution
- Apply HFix-40458 and HFix-41101
- Clear the stale tracer session in the environment from the Listener page
Published July 23, 2018 - Updated October 8, 2020
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