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Support Article

Unable to trace dedicated users using the Remote Tracer



Unable to trace dedicated users, in a multinode environment, using the Remote Tracer.

Error Messages

Not Applicable

Steps to Reproduce


Root Cause

A software use or operation error.


Here’s the explanation for the reported behavior:

A user can be traced remotely only when the user is logged in to the same node from which tracing is performed. A remote trace cannot be performed when the user is on a different node. The user performing the trace must be logged in to the same node. The node displays those users who are on the system and available for a trace.

Published March 20, 2018 - Updated October 8, 2020

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