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Support Article

Unable to transfer assignment due to JavaScript error

SA-9012

Summary



When user tries to transfer someone's assignment to someone else using drag & drop feature, encounters JavaScript level error.

Error Messages



Unable to transfer assignment: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator at
[email protected] to inform them of the time this error occurred,
and the actions you performed just before this error.</p>
<p>More information about this error may be available
in the server error log.</p>
</body></html>


Steps to Reproduce



1. Log in as AreaXAcctManagerxxxx on the customer cloud instance.
2. Click another user's worklist. Drag and drop assignment to some other user's worklist. User observes JavaScript level error.


Root Cause



The root cause of this problem is that the user Area1AcctManager001 belongs to an access group which has only User4 access role. 

With the above access role, User can only perform assignments on his own worklist and hence user can drag and drop to assign to someone other user. But the same user cannot take it back or perform any assignment.

Resolution



Suggested the user to use OOTB access role PegaRULES:WorkMgr4.
With this access role, user is able to create a case and can assign it to other users via drag & drop, since user has the privilege to perform assignments on the workobjects.

Published June 12, 2015 - Updated October 8, 2020

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