Unable to transfer case using drag and drop in Internet Explorer
Unable to transfer a case using drag and drop in Internet Explorer.
Steps to Reproduce
- Enable drag and drop in the Manager portal
- Create a case
- Transfer from manager list to user through drag and drop into user list
A software use or operation error. The user has customized the Team members widget along with the assignment count.
This customization introduced a section name that was not provided in the out-of-the-box control for refreshing the section.
ResolutionPerform the following local-change:
- Use pagination in the Team members widget
- Include the section name with appropriate null checks to refresh the section
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